
The Admissions Process
- 01The fastest way to get in touch is to call our admissions department at (435)-441-4401 or to email us at admissions@chateaurecovery.com. If you are unable to call us, please visit our Contact Us page to submit a confidential message to our admissions staff. Our staff will get back to you as quickly as possible. Your inquiry is very important to us. Please Note: If you are in a state of crisis or need immediate help for any reason, please pause filling out this form and call 911. If you feel that you are a danger to yourself, you can contact the Suicide & Crisis Lifeline at 988.
- 02Those who are interested in receiving care can begin the process by chatting (at the bottom of the screen), calling, or emailing our admissions department. Our knowledgeable admissions team are on hand to answer any questions. They are able to review: • Facility Questions • Treatment Options • Insurance Questions • Pre-admission Screening Our team is here to listen, without judgment, and answer any and all questions that you may have so that you are able to make the most optimal decision for meeting your needs.
- 03Chateau admissions are made on an individualized basis. Your unique needs, concerns, and treatment goals are thoroughly reviewed, and admissions will be based on those specifiers. There are a few general criteria that all prospective residents must meet in order to receive care, including: • Ages 26 or older • Able to perform activities of daily living • Demonstrate a willingness to participate in treatment Chateau Recovery reserves the right to refuse service.
- 04In order for us to be able to provide you with the quickest and most efficient admissions process possible, please have the following information ready to share when you call: • Presenting concerns • Substance abuse history • Medical history • Social history • Past treatment history This information will be reviewed by our staff in order to determine medical and clinical appropriateness for our programming options. Once it has been decided that we can best meet your treatment needs, an appropriate level of care will be determined, or the correct facility will be recommended.
- 05Chateau Recovery uses a pre-screening interview tool to identify potential clients that may have mental health concerns that are not best treated in this facility. Each case is unique and assessed by our admissions and clinical team. Individuals with the following concerns may not be an appropriate fit for this program: • History of dangerous behavior, including provoking violence against people or animals. • Medical evaluation, prior to care or upon arrival, determines the necessity of a higher level of medical or nursing care. • Are unwilling or unable to follow medical advice and recommendations provided by the program • History of sexual predatory behaviors or have been identified as a sex offender. • Active or unmanaged eating disorders • Active psychosis, mania or a disorder or condition such that the individual is unable to exist in group settings without disruptions or safety concerns • Diagnosed Antisocial or Narcissistic Personality Disorders • Chronic pain condition that requires additional treatment or medical supervision and/or narcotic medication • Have been diagnosed with a significant developmental or intellectual delays (Or has an IQ of 80 or below) that would preclude them from benefiting from treatment • Are currently experiencing suicidal ideation WITH an active suicide plan. Situations that disqualify someone for being accepted but warrant further consideration/assessment may include: • Recent suicidal ideation • Diagnosed with Borderline Personality Disorder • Demonstrated rule breaking, unsafe or disruptive behavior in previous treatment episodes Being required to attend treatment by a third party
Treatment Cost and Insurance
- 01Because our treatment programs are customized to meet your unique needs, the cost may vary. We rely on our multidisciplinary team to make highly informed decisions based on an individual’s personal history, medical diagnoses, psychiatric conditions, and cultural needs. Factors that influence the cost of treatment include: Length of Stay, Detoxification & Stabilization, Insurance Coverage, and Accommodations. For more information about our treatment costs and the services included, please contact our Admissions Department.
- 02Chateau Recovery works with many major insurance payers. Coverage will vary from plan to plan, but individuals can have their benefits checked quickly and confidentially by calling the Admissions department. Our staff will be able to answer any questions you may have regarding coverage to help make the complicated world of managed health care a little easier to understand. We give a complete financial outlook prior to arrival so that individuals and their families can make the best decision possible. The following are some of the payers with whom we work regularly: • Aetna • Cigna • EMI Health • Blue Cross Blue Shield • GEHA • First Health • UMR • MEDICA • PEHP Health & Benefits • TRICARE • Pacific Source • And Many More Please contact Admissions today to get answers to all of your insurance questions. Our professional Admissions Coordinators have been equipped with special training and tools to help you make informed decisions about insurance coverage quickly and easily.
- 03Unfortunately, we do not currently accept Medicare or Medicaid. However, we work with many major insurance providers to help cover the cost of treatment. Please contact our admissions department for more information.
- 04Treatment can be covered under a self pay route - This includes cash pay as well as programs that provide additional options for financing treatment such as A(https://advancecarecard.com/)dvance Care.(https://advancecarecard.com/) Advance Care has been a leading provider of patient financing solutions since 2008. We have worked diligently to provide patients the most affordable options to finance their procedures or treatment plans. Our programs provide affordable monthly payments with flexible terms. Note: Chateau Recovery does NOT work directly with Advance Care.

Staying at Chateau
Preparing For Your Stay
- 01We are conveniently located an hour from Salt Lake City, Utah. A majority of our out-of-state residents travel to Salt Lake City International Airport. However, residents are responsible for making their own travel arrangements although we are able to assist if needed. If traveling by plane, bus, or train, Chateau Recovery will meet you at the baggage claim area when you disembark. Our Admissions Team will coordinate with you to confirm all travel plans.
- 02• 2 Weeks of General Clothing • Pajamas / Sleeping Attire • Comfortable Lounge Clothing • Working Out Clothing • Socks & Undergarments • Activity Based Attire • Outdoor Boots • Athletic Shoes • Coat, Hat, Gloves, Scarves (winter) • Bathing Suit • Medicine • Prescriptions • Vitamins / Supplements • Personal Toiletries • Soap / Body Wash • Toothbrush / Toothpaste • Brush / Comb • Hair DryerDeodorant • Body Lotion • Feminine Products • Shaving Items • Identification / Contact Info • Personal ID & Insurance Cards • Phone List of Important Numbers • Info for 2 Emergency Contacts • Name, number, address, & email • You will have access to washers & dryers. Detergent is provided (you may bring your own) • All prescription medications, vitamins/supplements are held & dispensed by our nursing department • Toiletry items listing alcohol in the first 3 ingredients are permitted but will be held in the staff room to be checked out for use • Electronic devices such as MP3, Kindle, etc will have limited use • Wifi accessible devices are stored in the staff room. Permission can be given by assigned clinician A PDF download can be found here (https://www.chateaurecovery.com/_files/ugd/683170_01873fb69fad41d79affc0c44bb7c188.pdf)
- 03When you are admitted, a staff member will examine you and check your belongings. Please do not bring the following items: • Excessive or expensive jewelry • Products containing alcohol including aerosol cans (i.e., mouthwash, aftershave, facial toner, perfume, perfumed lotions, etc.) • Illegal substances or mood-altering drugs • Firearms, knives and/or supplies • Large amounts of Cash (Credit and debit cards can be used for out of pocket expenses) • Bicycles/Skateboards/scooters
- 04You will work with the admissions staff to determine an initial start date that works best for your schedule. Upon your arrival, you will: • Meet the admissions team • Fill out any necessary paperwork • Meet with clinicians and staff for any screenings • Be shown your accommodations • Begin treatment
- 05We are a dog-friendly facility but cannot allow personal dogs on campus unless they are a licensed service animal (we will need the paperwork). We do, however, work closely with a boarding facility Ruff Life Training & Resort which is located 2 miles away. Please speak to us during the admissions process and we will be able to help determine the best actions for your four-legged friend.
Rooms, Amenities, and Activities
- 01Chateau Recovery provides semi-private rooms (two residents per room) with full beds and amenities. Our experience and outcomes research demonstrate that residents have a fuller, richer experience when they have a roommate. A private room may be available, based on clinical and financial needs. Do NOT plan on having a single room during your stay.
- 02The day for the resident begins early with meditation or yoga followed by breakfast. This will be followed by an educational group, individual therapy and/or community meetings. After lunch, residents attend specialty groups and family programs, depending on their needs and diagnoses. Dinner is served around 5 p.m., followed by evening lectures, groups, counseling, assignments, and other meetings. The day usually ends at 9:00 – 9:30 p.m. Also throughout the day, residents attend specific lectures and consult with doctors and specialty therapists, according to their specific needs. Other therapeutic activities may include Eye Movement Desensitization and Reprocessing (EMDR), Acupuncture, Yoga, fitness, and other healthy recreational activities.
- 03Yes, after your initial 7 days you can speak with your friends and family, and we can arrange for online sessions with loved ones. Keep in mind that you will need to provide documentation for those who can contact you through "Release of Information" forms (HIPAA Policy). We will walk you through that during the admissions process.
- 04• Sport courts (off-site) • Fully equipped gym (off-site) • Walking paths and outdoor sitting areas • Picturesque views of the Wasatch Mountains • Ropes course (off-site) • Rock climbing wall (off-site) • Hiking outings (off-site) • Indoor/outdoor dining • Visitation with our therapeutic dogs

How to Stay in Touch During Treatment
Connection is key to growth.
We understand that when an individual is struggling with an addiction or behavioral health disorder, their family members, including significant others, are considerably affected as well.
For this reason, and to ensure the overall success of our residents, we believe that family involvement is critical to the recovery process.
Getting in Touch With Us
Admissions Phone: 1-888-971-3070
option 2 - Front Desk
option 3 - Therapist Extensions
Mailing Address
Attn: Patient Name
375 Rainbow Lane
Midway, Utah 84049
General Email Address - admissions@chateaurecovery.com
Letters to Residents - family@chateaurecovery.com
Chateau Recovery screens all incoming letters, packages, etc. for security and safety reasons.
Keeping up with work
You cannot work during inpatient rehab; however, you can keep your job with either your companies existing Employee Assistant Program (EAP) or with the help of the Family Medical Leave Act (FMLA)
Chateau Recovery will support you regardless of your professional circumstances can help guide you in either situation.
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